Privacy Policy
How Alpha Quantum Private Wealth LLC handles personal data collected through this website.
This policy explains what personal data we collect when you use alphaquantumgroup.com, why we collect it, who we share it with, how long we keep it and the rights you have. We only collect what we need to answer your enquiries, give members access to our research and product information, and improve the website.
1. Who we are
This website is operated by Alpha Quantum Private Wealth LLC (trading as Alpha Quantum Group or AQG, and referred to here as “we”, “us” or “our”). We are the controller of the personal data described in this policy.
- Address: Office 206 & 311, Churchill Executive Tower, Business Bay, Dubai, United Arab Emirates
- Email: [email protected]
- Telephone: +971 4 558 4851
- Regulatory status: Global Business License No. GB26205768, regulated by the Financial Services Commission (FSC)
We handle personal data in line with the data protection laws that apply to us and to you, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where it applies to visitors in the European Economic Area, the United Kingdom or Switzerland, the General Data Protection Regulation (GDPR) and its UK and Swiss equivalents.
2. What this policy covers
This policy covers personal data collected through this website: its pages, forms, member sign-in and the emails it sends. If you become a client, the way we handle your data as a client (including identity verification and anti-money-laundering checks) is set out in your client agreement and the privacy notice provided with it.
3. The information we collect
Information you give us
- Advisor enquiries. When you use the “Connect With Advisor” form, we collect your name, mobile number, email address, the service you are interested in and, if you came from a product page, which product.
- Membership sign-up. To read member-only insights and product details, you can sign up with your email address or with Google or LinkedIn. We collect your email address and whether you agreed to receive email updates. If you use Google or LinkedIn, that provider shares your name and verified email address with us. We never receive your password for those services, and we do not access your contacts, posts or other account data.
- Consultation requests. When you press “Talk to Advisor” or book a consultation while signed in, we record which product or service you asked about and the page you asked from.
- Communications. If you email or call us, we keep a record of that correspondence.
Information collected automatically
- Membership activity. When you are signed in, we record the date you signed up, how you signed in, which member article you unlocked first and most recently, and how many times you have unlocked content.
- Website analytics. We use Google Analytics to understand how the website is used: the pages you view, the buttons and links you click, how far you scroll, whether you start, complete or abandon a form (but never what you type into it), the videos you play, your approximate location (city or country), your device and browser type, and the website that referred you. If you are signed in, analytics also receives a random member reference number so we can link your visits across devices. It never receives your name, email address or phone number. In the EEA, the UK and Switzerland, Google Analytics sets cookies only with your consent. See our Cookie Policy.
- Performance and security data. Our website is delivered through Cloudflare, which processes your IP address and technical request data to deliver pages, protect the site against attacks and produce cookie-free performance statistics. Our servers also use your IP address briefly to limit repeated form submissions; it is not stored with your enquiry.
Information we do not collect
We do not ask for, and ask you not to send through this website, payment card details, passport or identity documents, or special categories of data such as health or religious information.
4. How we use your information and our legal basis
| Purpose | Information used | Legal basis |
|---|---|---|
| Responding to your enquiry or consultation request and arranging a call with an advisor | Name, contact details, service or product of interest | Steps taken at your request before entering into a contract; our legitimate interest in answering enquiries |
| Confirming your email address and giving you member access | Email address, sign-in method, membership activity | Performing our agreement to give you access |
| Sending you new insights and product updates by email | Name, email address | Your consent, which you give by ticking the box, and can withdraw at any time |
| Understanding and improving the website | Analytics data | Your consent where the law requires it (including the EEA, UK and Switzerland); otherwise our legitimate interest in improving our services |
| Keeping the website and our systems secure and preventing abuse | IP address, technical data | Our legitimate interest in protecting our services and users |
| Meeting our legal and regulatory obligations and defending legal claims | Any of the above, as needed | Legal obligation; our legitimate interests |
We do not use your information for automated decision-making that has legal or similarly significant effects on you, and we do not sell your personal data.
5. Who we share it with
We share personal data only with the following, and only to the extent needed:
- Our advisors and staff who handle enquiries, all bound by confidentiality.
- Service providers acting on our instructions: our hosting providers; Cloudflare (website delivery, security and performance statistics); Resend (sending confirmation and sign-in emails); and Google (Google Analytics).
- Sign-in providers. If you choose to sign in with Google or LinkedIn, that provider handles your sign-in under its own privacy policy.
- Video provider. Client videos on the homepage are hosted by YouTube. Nothing is sent to YouTube until the video player loads. After that, Google receives the data it needs to play the video, under its own privacy policy.
- Professional advisers such as lawyers, auditors and insurers, under a duty of confidentiality.
- Regulators, courts and law enforcement when we are legally required to share it, or where it is needed to establish, exercise or defend legal claims.
- A successor business, if all or part of our business is reorganised, merged or sold, subject to this policy.
6. International transfers
We are based in the United Arab Emirates. Some of our service providers, including Google, Cloudflare and Resend, process data in other countries, including the United States and the European Union. Where we transfer personal data to a country that does not offer an equivalent level of protection, we rely on appropriate safeguards such as standard contractual clauses or the provider’s data processing terms, as required by applicable law.
7. How long we keep it
| Information | How long |
|---|---|
| Enquiries and consultation requests that do not lead to a client relationship | Up to 3 years from our last contact with you, unless you ask us to delete it sooner |
| Membership records | While your membership is active. If you have not signed in for 3 years, or you ask us to close it, we delete it |
| Marketing preferences | Until you withdraw consent. After that we keep a record of your opt-out so we do not contact you again |
| Google Analytics data | No more than 14 months |
| Information relating to clients | As set out in the client agreement and as required by financial services and anti-money-laundering rules |
8. How we protect it
We use technical and organisational measures appropriate to the risk. These include encryption in transit, a strict content security policy, access controls on our content management system, and sealed, single-use links for email confirmation. No method of transmission over the internet is completely secure, but we work to protect your data and will notify you and the relevant authorities of a breach where the law requires.
9. Your rights
Depending on where you live, you have the right to:
- be told how we use your personal data, and get a copy of it;
- have inaccurate data corrected or incomplete data completed;
- have your data deleted, where we no longer have a reason to keep it;
- restrict or object to how we use it, including objecting at any time to direct marketing;
- receive the data you gave us in a portable format;
- withdraw your consent at any time. This does not affect anything we did with your data before you withdrew it;
- complain to a data protection authority.
To exercise any of these rights, email [email protected] with the subject line “Privacy request”. We may need to verify your identity before acting on your request. We will respond within one month, or sooner if the law requires.
10. Marketing emails
We only send you insights and product updates by email if you ticked the box asking for them. You can stop them at any time by using the unsubscribe link in any such email or by emailing [email protected]. Emails you need in order to use the site, such as a sign-in link or a confirmation of your enquiry, are sent whether or not you have opted in to marketing.
11. Children
This website and our services are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.
12. Other websites
This website links to other sites, such as our social media profiles, Google Maps and the websites of news sources. We are not responsible for how those sites handle your data; please read their own privacy policies.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will make it clear on this website and, where appropriate, tell members by email.
14. Contact us and complaints
If you have a question or concern about how we handle your personal data, contact us at [email protected] or write to us at the address above. If you are not satisfied with our response, you can complain to the UAE Data Office or, if you are in the EEA, the UK or Switzerland, to the data protection authority where you live or work.